中國建設銀行(亞洲)

China Construction Bank (Asia)

Safeguard your account and device

1.	Why do I see a message that asks me to secure my mobile device while I am accessing CCB (HK&MO) Mobile App or CCB(Asia) Business Mobile App?
	If you see this message, it means that our Bank has detected from your mobile device that your mobile device had installed app(s) that are not downloaded from the official app stores and it has ‘Accessibility’ settings turned on. This may allow scammers to take control of your mobile device. To safeguard your account, your access to CCB (HK&MO) Mobile App or CCB(Asia) Business Mobile App will be restricted.

2.	If I receive the message in Question 1 above, can I still use CCB (HK&MO) Mobile App or CCB(Asia) Business Mobile App?
	You may choose to take the following actions to resume normal use of our Bank's applications: Uninstall the malware app(s) or side-loaded app(s) from your mobile device (recommended); or Turn off the "Accessibility" settings in the malware app(s) or side-loaded app(s).
3.	If I have not received such a message, does it mean that my mobile device is 100% secure?
	While this security feature may detect malware activity with a high degree of accuracy, no security feature is foolproof. As scammers become more sophisticated in their operations, customers need to be careful of the type of apps you install and the permissions you enable on your mobile device. Use the latest versions of operating system, applications and browser. Check out our Security Alertswebpage to be aware of the latest security threats.

4.	Will I still be eligible to use CCB (HK&MO) Mobile App or CCB(Asia) Business Mobile App if apps which are believed to be potentially risky by the Bank were identified on my mobile device?
	You may turn off the ‘Accessibility’ settings for the identified apps on your mobile device if you trust the identified apps are safe, in order to be eligible to use CCB (HK&MO) Mobile App or CCB(Asia) Business Mobile App. To set, change or turn off the ‘Accessibility’ settings, you may go to Settings > Accessibility > Installed apps on your mobile device. You may refer to Question 7 to understand more about the 'Accessibility’ settings on some popular device models.

5.	How can I remove identified malware on my mobile device?
	You are advised to take following steps to secure your mobile device: Disconnect your mobile device from the internet. You may turn off WiFi or mobile data, or turn on Safe Mode or Airplane Mode. Take a look on the list of installed apps from your mobile device, and check if anything suspicious below occurred: Apps downloaded from non-official app store (i.e. side-loaded app) Suspicious apps with wrong spellings, generic names, or suspicious app store icons Apps you cannot recall downloading or installing on your mobile device Delete the apps from your mobile device

6.	What are 'Accessibility’ settings?
	‘Accessibility’ settings could provide easier navigation interface for users with disabilities to navigate a mobile device, like text-to-speech. Cyber criminals may abuse these settings to control your mobile device remotely or steal sensitive information.

7.	How can I set, change or turn off the ‘Accessibility’ settings for apps?
	Below steps to change 'Accessibility’ settings for some popular device models are listed for your reference: Samsung Galaxy A53 5G / Flip 4 / Fold4 / A73 5G / S21 Ultra / A23 5G: Settings > Accessibility > Installed Apps Samsung Galaxy S21 5G / Galaxy S10: Settings > Accessibility > Installed Services Oppo A78 5G / Reno8 5G: Settings > Additional Settings > Accessibility Oppo Find X2 Pro / A17: Settings > System Settings > Accessibility Huawei P50 Pro: Settings > Accessibility features > Accessibility > Installed Services Huawei Nova 3i / Nova 5T: Settings > Smart Assistance > Accessibility Huawei Mate30 & Huawei Y9a: Settings > Accessibility features > Accessibility (Scroll down to Downloaded Services) Google Pixel 5 / Pixel 3 XL: Settings > Accessibility Redmi Note 10 5G: Settings > Additional Settings > Accessibility > Downloaded Apps Poco X5 5G: Settings > Additional Settings > Accessibility > Downloaded Apps
	The steps to set, change or turn off the Accessibility settings for each app may differ depending on the device model. Please check with your mobile device manufacturer if the above steps are not applicable for your mobile device.