China Construction Bank (Asia)

1. Application through Website or Mobile App

If you hold an ATM Card/Credit Card/Cross Border Long Card/Bank by Phone Service account, you can register for Online Banking and Mobile Banking Services online. A One-Time Password will be sent to your mobile phone number in our record during the process, please have your mobile phone ready before you begin the registration. You can set up your own Username and Password, and register for the eStatement Services for your account(s) at the same time.

Afterward, you can logon to our Online Banking and Mobile Banking with your customized Username and Password immediately *. You can click here or use our CCB(HK&MO) Mobile App to register for the service now.

2. Application through our Branch

If you apply for Online Banking and Mobile Banking Services through our branch, you will receive a SMS and an email for online activation after your application is processed. You can set up your own Username and Password, and register for the eStatement Services for your account(s) upon activation of your Online Banking and Mobile Banking Services via our Website or CCB(HK&MO) Mobile App .

Afterward, you can logon to our Online Banking and Mobile Banking with your customized Username and Password immediately*. Please complete your activation of Online Banking and Mobile Banking Services within 60 days after receiving the SMS and email, otherwise, please call our Customer Service Hotline at +852 277 95533 or Mainland IDD Toll Free Hotline at 4001 995533 for further assistance. Back to top

I received a set of Username and Password for Online Banking and Mobile Banking Services given by the Bank, what should I do?

If you already have a set of Username and Password given by the bank, you may logon to Online Banking and Mobile Banking Service with the given Username and Password and complete the first time logon process online. Back to top

How can I logon to Mobile Banking?

• Download "CCB(HK&MO) Mobile App " via App Store, Google Play or Bank's website
• Open the app and tap "Logon" at the left menu of the app
• Enter your Online Banking Username, Password and Verification Code
• Enjoy our Mobile Banking services Back to top

Username / Password Related Issues

What if I forgot my Password?

If you forgot your Password, go to the Mobile App, choose "Security Center" on the left menu, then choose "Forget Password", enter your ID number and related account information. A SMS One-Time Password will be sent to your mobile phone number registered with the Bank via branch for verification. And then you can reset the Password. You should contact Customer Service Hotline at +852 2779 5533 during service hours or visit any of our branches for assistance.
For credit card customers, please call our Credit Card Service Hotline at +852 3179 5533. Back to top

What should I do if I want to change the Username / Password?

Username

Cannot be changed after registration/activation of Online Banking and Mobile Banking Services.

Password

Please go to Mobile Banking, choose "Security Center" on the left menu, then choose "Update Password", enter your existing Password and New Password twice to proceed. New Password should meet the following complexity requirements:
• 8 to 16 characters in length;
• combination of number(s) and at least 1 alphabet(s) [numbers (0-9) and alphabet (A-Z, a-z)]. Please be alerted that alphabets are case sensitive;
• should not

contain your Username,
contain easy-to-guess patterns (e.g., 1234567A, abcdef, 123456, AAAA, etc),
be same as the previous 2 Passwords

Verification Code

What is Verification Code?

Verification code is a 5-digit code with random alphabetic and numeric characters, it is shown in a specifically designed image. User must enter the verification code in case sensitive way when they login to our Mobile Banking service. Back to top

Why a Verification Code is needed?

Verification Code is able to increase security level of our system by preventing automated posting from spyware. Back to top

How about if the Verification Code is unreadable?

If you find the Verification Code hard to read or unreadable, please tap the Verification Code image to refresh. If the problem still exists, please contact our Customer Service Hotline at +852 2779 5533. Back to top

How about if the Verification Code image cannot be shown?

If the Verification Code image cannot be shown, you may refresh the image by tapping on the Verification Code image. If the problem still exists, please restart the mobile app and try again or contact our Customer Service Hotline at +852 2779 5533. Back to top

Biometric Credential Logon Service

What is Biometric Credential Logon Service?

Biometric Credential Logon Service is a convenient and secure alternative that allows you to use your biometric credential stored on your mobile device for verification to log on CCB(HK&MO) Mobile App or StocksLink Mobile App ("Mobile Banking"). Back to top

Which operating systems and mobile devices are Biometric Credential Logon Service available on?

Biometric Credential Logon is applicable on Apple iPhone 5s or later models with Touch ID/Face ID function and operation system on iOS 9.0 or above; and for biometric credential enabled compatible android devices with operation system on v6.0 or above. Back to top

How to activate the Biometric Credential Logon Service?

After opening CCB(HK&MO) Mobile App or StocksLink Mobile App, you can go to the Logon page and tap on the "Biometric Credential Logon" icon to start the activation. You may also go to "Left Menu" → "Security Center" → "Manage Biometric Credential Logon" to activate the Service.
Input your Online Banking Username and Password then tap "Next".
Verify your fingerprint.
Read and accept the Terms and Conditions of Biometric Credential Logon Service.
Input the SMS One-Time Password sent to your mobile phone number registered with the Bank via branch.

Can I activate Biometric Credential Logon Service on more than one mobile device?

No. You can only activate the Biometric Credential Logon Service for Online Banking Account on one mobile device. If you activate the Biometric Credential Logon Service for a new device, the Service in the old device will be deactivated automatically. Back to top

How to deactivate Biometric Credential Logon Service?

You may go to "Left Menu" → "Security Center" → "Manage Biometric Credential Logon" to deactivate the Service. Back to top

What if my Biometric Credential Logon Service enabled mobile phone is lost or stolen?

If your mobile device is lost or stolen, you can go to the Mobile App, choose "Left Menu" → "Security Center" → "Update Password" to change your Online Banking password in order to deactivate the Biometric Credential Logon Service. If you would like to terminate your Online Banking service, please call +8522779 5533. For further enquiries, please call +8522779 5533 (Banking Customers) / +8523179 5533 (Credit Card Customers).

You are required to activate the Biometric Credential Logon Service again on a new mobile device in order to continue to use your biometric credential to log on our Mobile Banking. Back to top

Will CCB(HK&MO) Mobile App or StocksLink Mobile App store my biometric credential information?

The Bank’s Mobile Apps or internal systems will not store customers’ biometric credential information. The Biometric Credential Logon Service uses the biometric credential stored in the mobile devices for authentication. Back to top

If I have more than one biometric credential stored on my mobile device, can any of the biometric credentials be used for Biometric Credential Logon Service?

You can use any biometric credentials stored on your mobile device for Biometric Credential Logon Service. Back to top

If I changed the biometric credential setting in my mobile device, can I continue to use the Biometric Credential Logon Service?

If you changed the biometric credential setting in your mobile device, due to security reason, the Biometric Credential Logon Service will be deactivated and you are required to activate the Service again in order to continue to use your biometric credential to log on our Mobile Banking. Back to top

Under what situation would the Biometric Credential Logon Service be deactivated?

• Your Online Banking Username or Password has been updated
• The biometric credential setting in your mobile device has been changed
• The biometric credential authentication of the mobile device is deactivated
• Your fingerprint cannot be recognized by the mobile device for three times consecutively. Back to top

If my biometric credential is not recognized, can I still log on Mobile Banking using my Online Banking Username and Password?

You can always switch to using Online Banking Username/Password for logging on Mobile Banking. Back to top

Can someone else log on Mobile Banking if their biometric credential is stored on my mobile device?

When you activate Biometric Credential Logon Service, any biometric credentials stored on your mobile device can be used to log on Mobile Banking. Therefore, you are strongly recommended to store your own biometric credential only on your mobile device. s Back to top

If I re-install CCB(HK&MO) Mobile App or StocksLink Mobile App, do I need to activate the Biometric Credential Logon Service again?

Yes, you need to activate this service again.

Read More for security tips of Biometric Credential Logon Service. Back to top

Contact Numbers and Email

How can I update my email address / mobile phone number?

For updating your email address, please go to "Left menu" → "Security Center" → "Update Customer Information" → "Update Contact Information", input the new email address and tap "Update", Mobile Banking will ask for a 6-digit security code from your security token, then click "Confirm". Your email address will be updated accordingly.

For updating your mobile phone number, please visit any of our branches for the update. Back to top

How can I update my correspondence records with CCB (Asia)?

To update your personal correspondence records, please visit any of our branches. Back to top